Shipping policy

Shipping Policy

Effective Date: February 6, 2025

Thank you for shopping with Fire & Ember We are committed to providing you with reliable and efficient shipping services. Please read our shipping policy carefully to understand our processes and timelines.

Processing & Handling

  • Orders are processed within 2 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been shipped.

  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times depend on your location and the shipping method selected.

  • Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Carriers

We partner with reputable shipping carriers such as [FedEx, UPS, DHL, USPS, etc.] to ensure timely delivery.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order using the tracking link provided.

International Shipping

  • We ship to select countries worldwide. Shipping fees and delivery times vary based on location.

  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Delays due to customs processing are beyond our control.

Undeliverable Packages & Address Errors

  • Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, reshipping fees will apply.

Lost or Stolen Packages

  • EnchantedFire13 Creations is not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your package is missing, please contact the carrier to file a claim.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 2 days of delivery with photos of the damage.

  • We will review the issue and offer a replacement or refund if applicable

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy [insert link to return policy if available].

Thank you for choosing Fire & Ember.